Jodoo Support Scope
When you request support for issues when using Jodoo, there are limitations to the support that is available.
Jodoo Support
Jodoo support primarily covers break-fix issues, which are technical problems that you experience while using Jodoo. "Break-fix" is an industry term that refers to "work involved in supporting a technology when it fails in the normal course of its function, which requires intervention by a support organization to be restored to working order."
Jodoo support doesn't cover the following issues:
- Customer proposals for product features
- Onsite support
- Root cause analysis (investigation of the cause of the issue)
- Ensure third-party products or hardware work correctly with Jodoo
- Data recovery
- Write, review, or debug customer code
- Developer support for plugins
- Extensive troubleshooting of performance issues
- Extensive troubleshooting when a product stops responding or crashes
If you want this level of support, contact sales for an evaluation.
Other support options
No-cost technical support
You can use forums to get more help from the user community at no cost to you. Because the forums are monitored and maintained by the general community, the response time may vary. If an urgent response isn't necessary, posting to a forum is a good approach.
Browse in the Discord forum and consider submitting a post.
Supported language
We only provide support and documentation in English at this time.