Understand Your Account Usage and Limits

This guide will help you understand the usage limits and differences between Jodoo’s three plans: Free, Business, and Enterprise. For more details, check out the Jodoo Pricing page. If you are interested in any of the three plans, would like to subscribe, or learn more, please contact our sales team.

What are usage limits?

Usage limits refer to the amount of feature use allowed based on your plan. Different plans have varying usage limits. Jodoo offers differential plans to suit your business needs. Choose from various plans and enjoy customized features and pricing options to fit your requirements.

How to check your usage limits?

Log into your account, click the avatar, go to Management > Plan Details, and check your usage limits under System Overview.

What are the key usage limits?

Data Capacity

Data capacity refers to the maximum amount of data that can be stored in a Jodoo account, which varies by plan. Make sure to pick the plan that meets your data storage needs.

Here’s a breakdown of key data limits per plan:

Submissions per Month — The maximum number of responses or submissions that can be collected through forms per month.
Data Volume per Form — The total amount of data that can be collected from a single form.
Fields per Form — The limit on the number of fields you can add to a form.
File Upload Size per Workspace per Year — The maximum allowable size of all files uploaded to a single workspace over one year.
File Size Limit per Upload — The maximum allowable size for a single file that can be uploaded at one time. This limit helps manage data transfer and storage within the platform.

Below are the specific data capacity limits in each plan:

Plan	Free	Business	Enterprise
Submissions per Month	1,000	Unlimited	Unlimited
Data Volume per Form	20,000	300,000	500,000
Fields per Form	500	500	500
File Upload Size per Workspace per Year	200 MB	120 GB	360 GB
File Size Limit per Upload	20 MB	500 MB	500 MB

System Administration Features

Jodoo offers system administration features, such as managing admin permissions, tracking admin actions (Audit Trail), and recovering deleted data:

Regular Admin — Admins refer to those in Jodoo who have system management permissions besides the owner. Super admins or the owner can make members regular admins with assigned permissions.
Audit Trial — The management operations of admins will be pushed to super admin groups in Audit Trail.
Data Recycle — Jodoo can retain deleted data for a limited time, allowing the recovery of mistakenly deleted data. You can permanently purge data that is no longer needed.
Field Recycle — After deleting a field, you can go to Field Recycle to restore or completely delete the field data.

Below are the specific system administration limits in each plan:

Plan	Free	Business	Enterprise
Regular Admin	0	1	10
Audit Trial	Permanent
Data Recycle	0	45 days	180 days
Field Recycle	0	45 days	180 days

Key Features

Key features refer to the critical functions and capabilities that are available in each subscription plan, highlighting the essential tools and services offered to users. All plans include unlimited forms and apps, so you can fully utilize these features.

Here is a list of key features with usage limits:

Maximum Number of Seats — The maximum number of user accounts that can be created within a plan, limiting access to the platform to a specific number of individuals.
Data Volume per Workspace — The total amount of data that can be stored within a single workspace.
Number of Automations and Automations Pro — The total count of automated tasks that can be set up within an account.

Below are the specific key feature limits in each plan:

Plan	Free	Business	Enterprise
Maximum Number of Seats	5	1,000	1,000
Data Volume per Workspace	20,000	750,000	3,000,000
Numbers of Automations and Automations Pro	5	40	120

Collaboration and Automation

Jodoo’s collaboration tools, like Aggregate Tables and Data Factories, help manage and process data, and automations can simplify workflows:

Aggregate Table — You can use aggregate tables for aggregation calculations and pre-calculation (pre-processing) of existing form data for further invocation.
Data Factory —It is an ETL tool for processing data so that the obtained data can be used for data analysis on dashboards. The different limits of data factories in different plans are reflected in the number of data streams. Consisting of input nodes, data processing nodes, and output nodes, data streams undertake specific data processing and handling tasks in a data factory.
Automation Pro — It enables you to design and achieve a range of complex and diverse automated processes. Automation Pro Runs Per Month indicates the number of times this feature can be triggered per month.

Below are the specific collaboration and automation limits in each plan:

Plan	Free	Business	Enterprise
Aggregate Table	1	10/App	20/App
Number of Data Steams of Data Factory (ETL)	1	20	50
Automation Pro Runs per Month	100	100,000	500,000

Form Building and Print Templates

You can print form data using pre-made or custom templates. This feature is available in Business and Enterprise plans.

Print Templates—Through default or customized templates, you can print the form data that has been submitted, which is useful for viewing or managing data. This feature is not accessible on the Free plan. Print templates for business plans and enterprise plans are unlimited.

Below are the specific printing limits in each plan:

Plan	Free	Business	Enterprise
Number of Print Templates	0	Unlimited	Unlimited

What are the account usage and limit details?

Plan	Free	Business	Enterprise
Plan Description	Kickstart efficient data collection and management. Best for personal use.	Obtain a light permission system and connect work across agile teams. Best for mid-size business.	Gain more branding options, security, and controls. Connect tools you use via API & Webhook.
Key Plan Features
Monthly Starting Price Per Seat	$0	$12 billed annually	Custom Price
Maximum Number of Seats	5	1,000	1,000
Number of Forms	Unlimited	Unlimited	Unlimited
Number of Apps	Unlimited	Unlimited	Unlimited
Data Volume Per Workspace	20,000	750,000	3,000,000
Form public link	✅	✅	✅
Dashboard	✅	✅	✅
Views	✅	✅	✅
Numbers of Automations + Automations Pro	5	40	120
Cross-form data linkage	✅	✅	✅
Consultation and Q&A	Discord Forum	Discord VIP Group	Discord VIP Group
Data Capacity
Submissions Per Month	1,000	Unlimited	Unlimited
Data Volume Per Form	20,000	300,000	500,000
Fields Per Form	500	500	500
Annual File Upload Limit Per Workspace	200 MB	120 GB	360 GB
File Size Limit Per Upload	20 MB	500 MB	500 MB
Form Building
Basic Fields	✅	✅	✅
Grid Quick Edit	✅	✅	✅
Import/Export Excel Data	✅	✅	✅
Notifications	✅	✅	✅
Form Cache	✅	✅	✅
Signature	❌	✅	✅
Custom Button	❌	✅	✅
Print Templates	❌	Unlimited	Unlimited
Custom Submission Result Page	❌	✅	✅
Cross-App	❌	✅	✅
Exporting Attachments in Batches	❌	✅	✅
Importing Attachments in Batches	❌	✅	✅
Remove Jodoo logo in public links	❌	✅	✅
Collaboration
Form View	✅	✅	✅
Grid View	✅	✅	✅
Gallery View	✅	✅	✅
Kanban View	✅	✅	✅
Gantt View	✅	✅	✅
Hierarchically grouped records in Grid View	✅	✅	✅
Personal View	✅	✅	✅
Form Fill Link	✅	✅	✅
Public Query Link	✅	✅	✅
Sharing Link for a Record	✅	✅	✅
URL Parameter	✅	✅	✅
App Building
Lookup	✅	✅	✅
Data Linkage	✅	✅	✅
Query Data	✅	✅	✅
Select Data	✅	✅	✅
Aggregate Table	1	10 per App	20 per App
Data Factory (ETL)	1	20	50
Automation
Automations Pro Runs Per Month	100	100,000	500,000
Data Visualization & Analytics
Charts
Indicator Chart	✅	✅	✅
Progress Chart	✅	✅	✅
Pivot Table	✅	✅	✅
Column Chart	✅	✅	✅
Bar Chart	✅	✅	✅
Line Chart	✅	✅	✅
Pie Chart	✅	✅	✅
Area Chart	✅	✅	✅
Combo Chart	✅	✅	✅
Scatter Chart	❌	✅	✅
Bubble Chart	❌	✅	✅
Radar Chart	✅	✅	✅
Funnel Chart	✅	✅	✅
Detail Table	✅	✅	✅
Spreadsheet	✅	✅	✅
Calendar	✅	✅	✅
Gantt Chart	✅	✅	✅
Records List	✅	✅	✅
Components
Text	✅	✅	✅
Image	✅	✅	✅
Shortcut	✅	✅	✅
Embed Page	✅	✅	✅
Container	✅	✅	✅
Current Time	✅	✅	✅
Filter	✅	✅	✅
Advanced Features
Dashboard Reminder	❌	✅	✅
Dashboard Auto Refresh	❌	✅	✅
Data Alert	❌	✅	✅
Custom Dashboard Styles	❌	✅	✅
Approval Workflow
Visual Workflow Editor	✅	✅	✅
Node Permission Control	✅	✅	✅
Approval Comment	✅	✅	✅
Node Actions	✅	✅	✅
Node Validation	✅	✅	✅
Proceeding Rules	✅	✅	✅
Proceeding Conditions	✅	✅	✅
Workflow Reminder	✅	✅	✅
Workflow Updates	✅	✅	✅
Workflow Chart	✅	✅	✅
Workflow Version Management	✅	✅	✅
Sequential Approval	✅	✅	✅
Batch Initiating Workflows	✅	✅	✅
Batch Submitting/ Reviewing	✅	✅	✅
Workflow Auto-submit Rules	✅	✅	✅
Child Workflow	❌	✅	✅
Plugin Node	❌	✅	✅
Open Platform
Front-End Events	❌	✅	✅
Plugin Market	❌	✅	✅
API & Webhook	❌	❌	✅
SSO	❌	❌	✅
Custom Plugins	❌	❌	✅
System Administration
Super Admin	✅	✅	✅
Regular Admin	❌	1	10
App Admin	❌	❌	✅
Admin Group Query	❌	❌	✅
Permission Set Query	❌	❌	✅
Audit Trail	Permanent	Permanent	Permanent
Global Watermark	❌	❌	✅
Workspace Customization	❌	❌	✅
Custom Business Style	❌	❌	✅
Data Recycle	❌	45 days	180 days
Field Recycle	❌	45 days	180 days
Support
Email Support	✅	✅	✅
Discord Server Support	✅	✅	✅
Learning and Training Resources	Help Center, Online Courses, Template Center

How to contact support?

Support Channels

We are here to assist you through the following channels:

Account Support: Contact us at support@jodoo.com. This service is available to users on all plan levels.
Service Request Support: For personalized assistance, simply submit a service request. Our engineering team is ready to help you with dedicated support.
Group Support: As a paid user, gain exclusive access to our Discord VIP user group. Here, you can receive direct technical support from our engineering team.

Operating Hours:

Our team is available from 09:00 to 17:00 SGT, Monday through Friday.