Understand Your Account Usage and Limits
Introduction
This guide explains usage limits to help you better understand the differences between the four Jodoo plans – Free, Starter, Business, and Enterprise.
To learn more about available Jodoo plans, visit the Jodoo Pricing page.
What are the Usage Limits
Different plans have varying usage limits, which are predefined restrictions on the amount of app usage. You can choose the appropriate plan based on your usage requirements. Jodoo offers differential plans to suit your business needs. Choose from various plans and enjoy customized features and pricing options to fit your requirements.
How to View Your Usage Limits
Log into your account, click the avatar, and then click Management > Plan Details.
Usage Limits
Data Capacity
Data capacity refers to the maximum amount of data that can be stored in a Jodoo account and can vary between subscription plans. It is important to choose a plan with enough data storage capacity to meet your business needs.
Here is a list of usage limits of data capacity:
- Submissions per Month — The maximum number of responses or submissions that can be collected through forms per month.
- Data Volume per Form — The total amount of data that can be collected from a single form.
- Fields per Form — The limit on the number of fields you can add to a form.
- File Upload Size per Workspace per Year — The maximum allowable size of all files uploaded to a single workspace over one year.
- File Size Limit per Upload — The maximum allowable size for a single file that can be uploaded at one time. This limit helps manage data transfer and storage within the platform.
Below are the specific data capacity limits in each plan:
Free | Starter | Business | Enterprise | |
Submissions per Month | 1,000 | Unlimited | Unlimited | Unlimited |
Data Volume per Form | 20,000 | 100,000 | 300,000 | 500,000 |
Fields per Form | 500 | 500 | 500 | 500 |
File Upload Size per Workspace per Year | 200 MB | 6 GB | 120 GB | 360 GB |
File Size Limit per Upload | 20 MB | 500 MB | 500 MB | 500 MB |
System Administration
- Regular Admin—Admins refer to those in Jodoo who have system management permissions besides the owner. Super admins or the owner can make members regular admins with assigned permissions.
- Audit Trial — The management operations of admins will be pushed to super admin groups in Audit Trail.
- Data Recycle—Jodoo can retain deleted data for a limited time, allowing the recovery of mistakenly deleted data. You can permanently purge data that is no longer needed.
- Field Recycle—After deleting a field, you can go to Field Recycle to restore or completely delete the field data.
Below are the specific system administration limits in each plan:
Free | Starter | Business | Enterprise | |
Regular Admin | 0 | 0 | 1 | 10 |
Audit Trial | Permanent | |||
Data Recycle | 0 | 0 | 45 days | 180 days |
Field Recycle | 0 | 0 | ||
Key Features
Key features refer to the critical functions and capabilities that are available in each subscription plan, highlighting the essential tools and services offered to users. All plans include unlimited forms and apps, so you can fully utilize these features.
Here is a list of key features with usage limits:
- Maximum Number of Seats — The maximum number of user accounts that can be created within a plan, limiting access to the platform to a specific number of individuals.
- Data Volume per Workspace — The total amount of data that can be stored within a single workspace.
- Number of Automations and Automations Pro — The total count of automated tasks that can be set up within an account.
Below are the specific key feature limits in each plan:
Free | Starter | Business | Enterprise | |
Maximum Number of Seats | 5 | 1,000 | 1,000 | 1,000 |
Data Volume per Workspace | 20,000 | 200,000 | 750,000 | 3,000,000 |
Numbers of Automations and Automations Pro | 5 | 10 | 40 | 120 |
Collaboration
- Aggregate Table — You can use aggregate tables for aggregation calculations and pre-calculation (pre-processing) of existing form data for further invocation.
- Data Factory —It is an ETL tool for processing data so that the obtained data can be used for data analysis on dashboards. The different limits of data factories in different plans are reflected in the number of data streams. Consisting of input nodes, data processing nodes, and output nodes, data streams undertake specific data processing and handling tasks in a data factory.
Below are the specific collaboration limits in each plan:
Free | Starter | Business | Enterprise | |
Aggregate Table | 1 | 5/App | 10/App | 20/App |
Number of Data Steams of Data Factory (ETL) | 1 | 10 | 20 | 50 |
Automation
- Automation Pro — It enables you to design and achieve a range of complex and diverse automated processes. Automation Pro Runs Per Month indicates the number of times this feature can be triggered per month.
Below are the specific automation limits in each plan:
Free | Starter | Business | Enterprise | |
Automation Pro Runs per Month | 100 | 500 | 100,000 | 500,000 |
Form Building
- Print Templates—Through default or customized templates, you can print the form data that has been submitted, which is useful for viewing or managing data. This feature is not accessible on the Free plan. The starter plan has 20 templates. Print templates for business plans and enterprise plans are unlimited.
Below are the specific form building limits in each plan:
Free | Starter | Business | Enterprise | |
Number of Print Templates | 0 | 20 | Unlimited | Unlimited |
Contact support
Support Channels
We are here to assist you through the following channels:
- Account Support: Contact us at support@jodoo.com. This service is available to users on all plan levels.
- Service Request Support: For personalized assistance, simply submit a service request. Our engineering team is ready to help you with dedicated support.
- Group Support: As a paid user, gain exclusive access to our Discord VIP user group. Here, you can receive direct technical support from our engineering team.
Operating Hours:
Our team is available from 09:00 to 17:00 SGT, Monday through Friday.