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Troubleshooting for Related Form Field

Updated over 2 weeks ago

This guide explains the special permission for the related form field and provides solutions to common configuration issues that may arise during use. The goal is to help you achieve the expected behavior when working with related forms.


Permission

A Related Form field acts as an entry point for managing records from a related form within a master form. What you can see or do within the related form depends on both:

  • The configuration of the related form field (including Display Fields and Data Permission).

  • The user’s permissions for the related form itself.

The final permissions are determined by the intersection of these two factors.

Additionally, a user’s related form permission varies because of their different access to the master form:

Master Form Access Type

Master Form Action

Related Form Permission

Permission Set, Views

View/Edit Master Form Data

Aggregated permissions from all related form permission sets

Permission Set, Views

Add Master Form Data

Related form permission set with Add Only or Initiate Workflow permissions

Manage Data

View/Edit/Add Master Form Data

Related form management permissions

For example, when you want to edit the Product Code, you must ensure this field has been ticked in Display Fields, and you are granted Edit permission for it in the Order Details form.


Troubleshooting

After the configuration of the related form field, if you still cannot perform expected operations or see expected data, the issue is usually tied to either user permissions or related form settings. Below are several common problems and how to troubleshoot them.

Incomplete or Missing Fields

Problem:

Even after setting display fields, you see “No data available” or only partial data when viewing the related form field.

Solution:

Check permissions according to access type:

  • Permission Set/Views: Confirm the member has View permission for the relevant display fields in the related form.

  • Manage Data: Confirm the member has related form management permission.

Unable to Add/Import/Export Related Form Data

Problem:

You enabled operations like Add or Import, but in Manage Data, no action buttons appear in the related form.

Solution:

Check permissions according to access type:

  • Permission Set/Views: Confirm the member has Add/Import/Export permission for the relevant display fields in the related form.

  • Manage Data: Confirm the member has related form management permission.

Missing Exported Related Form Data

Problem:

When exporting master form data, you selected the related form field for export, but related form data did not appear (e.g., no corresponding sheet in the Excel file).

Solution:

Verify that the member has related form management permissions.

Master Form Content Not Populating in Related Form

Problem:

You configured the Data Filling rule in the related form through a Lookup field. However, when creating a record in the related form, the master form’s content does not populate into the related form.

Solution:

Set Hidden Field Default Value of this field as Always Recalculate.

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