How to Troubleshoot Workflow Approval Failures

This passage will focus on troubleshooting workflow approval failures, in which case you may find that you cannot process a workflow because it has been processed or withdrawn.

What are Workflow Approval Failures?

You may encounter 2 scenarios in which the workflow cannot be processed. In such a case, the system will send a popup window.

Scenario 1 Processing the workflow in Jodoo

When approvers process the workflow through My Tasks in Workspace or My Tasks in apps, they may be notified that The task has been processed.

Scenario 2 Processing the workflow in messages

Here is an example of processing tasks through Email.

When approvers process the tasks through notifications, they may be notified that The task has been processed.

What Causes the Workflow Approval Failures?

We list 5 causes that will lead to workflow approval failures and provide you with corresponding solutions.

Cause 1 The Task has been Processed

When there is more than 1 approver in 1 node and the Proceed to the Next Node When is Any one of the approvers submitted, one of the approvers has processed the task.

If one of the approvers has submitted, transferred, returned, and ended the workflow, other approvers cannot process this task repeatedly. The system will appear the popup window The task has been processed.

Solution

You can click Got it and refresh the page if you use Jodoo system. The task will disappear automatically and there is no need to process it. Using massages, you can exit the massage directly and process the next task.

Cause 2 The task has been withdrawn

After you have enabled Allow initiators to withdraw, the initiator withdraws the workflow when the approver approves it.

After the initiator withdrew the workflow, the approver cannot process it and the system will appear the popup window The task has been withdrawn.

Solution

If you use the Jodoo system, you can click Got it and refresh the page. The task will disappear automatically. When the initiator submits the workflow again, the approver can continue to process it. If you use massages, you can exit directly and process the next task.

Cause 3 The manager has processed the task

Members who are Jodoo managers or have management permission can change approver, end, and delete workflow.

If the manager has changed the current approver as another person, or the workflow is ended or deleted, the former approver cannot process it. The system will show the popup window The task has been processed.

Solution

If you use Jodoo system, you can click Got it and refresh the page. The task will disappear automatically and there is no need to process it. If you use massages, you can exit directly and process the next task.

Cause 4 The task has been submitted automatically

The workflow can be set as auto-submit. If the approver has overrun the preset time when processing the task, the system will submit the workflow automatically. The workflow cannot continue to be processed.

After the workflow has been submitted automatically, the approver will be notified The task has been submitted automatically when clicking the workflow.

Solution

If you use Jodoo system, you can click Got it and refresh the page. The task will disappear automatically and there is no need to process it again. If you use massages, you can exit directly and process the next task.

Cause 5 The task has been returned automatically

The workflow can be set as auto-return. If the approver has overrun the preset time when processing the task, the system will return the workflow automatically. The approver cannot continue to process it.

After the workflow has been returned automatically, the workflow will return to the former node. The approver will be notified The task has been returned automatically when clicking the workflow.

Solution

If you use the Jodoo system, you can click Got it and refresh the page. The task will disappear automatically and the approver can process it again after the workflow is submitted again. Using massages, you can exit directly and process the next task.

I have finished reading. 🏆

👉I can't wait to TROUBLESHOOT MY WORKFLOW APPROVAL FAILURES.

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