Solutions for Limit Exceeding

Introduction

Introduction to Limit Exceeding

There are two scenarios of limit exceeding: usage limit exceeding and feature limit exceeding.

Scenario(s) of Limit Exceeding

The scenarios that may trigger the system limit exceeding reminders are as follows:

System Usage View

Usage View

Sign in to Jodoo as an owner, click the avatar, and then click Management > Plan Details. If any feature limit exceeds, there will be a Limit Exceeded sign in the upper left corner of the feature.

Feature Reminder

Regardless of which scenario causes the system overrun reminder, you can access the Plan Details page by clicking View Usage to view the system usage.

Solution(s) for Usage Limit Exceeding

Non-Payment Solution(s)

The main solution for non-payment is to reduce the usage of features involving usage limits exceeding a limited amount.

1. Select the overloaded feature and click View Details to see which apps use the feature and how much they use it.

2. Take Data Factory as an example. Click View on the details page of this app, go to the Advanced Features page, and delete the data factories you do not need.

3. If you return to the Plan Details page after deleting the outdated data factory from the apps, you will see that the Limit Exceeded sign has disappeared.

Payment Solution(s)

Take Aggregate Tables as an example. If you receive a usage limit exceeding reminder about Aggregate Tables, click Upgrade Now to go to the Contact Sales page, and submit the form to know the price.

Solutions for Feature Limit Exceeding

For example, the Signature feature is not available in the free plan but in the paid plan.

After we use the Signature feature during the 15-day trial period, it expires, so the app displays the following message:

Solutions:

Supplement to the Grace Period Rule(s)

1. For accounts of different plans, you can install app templates that exceed the plan limit. There is a trial period of 15 days for each app, and the trial period starts when we install this app.

2. If the usage of advanced features exceeds the limit of the current plan, and there is still buffer time for your account, the account will enter into the buffer period. During the period, the system will remind you to upgrade the current plan, and the features that have exceeded the limit cannot be created.

The buffer period: 15 days by default. Each time you log into your account, the buffer period will be reduced by at least one day. When the period equals zero, the system will be disabled.

3. After the system is deactivated, when members access the system, the system will prompt that it has been deactivated. No form will be displayed, and all apps will be unavailable. In this scenario, you can restore the free plan by reducing the features that exceed the limit to the limited range of the plan.