Overview
This article explains how to fix the File Parsing Failed error when uploading Excel files to Jodoo.
File Parsing Failed
Problem Description
You may encounter a File Parsing Failed error when uploading Excel files in the following scenarios:
Importing Data
Importing members or roles in batches in Contacts
Importing invitations to external organizations in batches in Contacts
Uploading a local Excel file when creating an Excel Template
For example, the error may appear when importing data, as shown below.
Solutions
The following are common causes of Excel file parsing failures and their solutions. Check them one by one to resolve the issue.
Possible Cause | Solution |
The Excel file is password-protected. |
|
The file format is incorrect. The original file was in another format, but its extension was changed to | Renaming the file extension does not convert the file format. Open the original file and save it in |
Other causes | Try opening the file in Excel and saving it again as an |
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