Introduction
This article explains the differences between Regular Admins and App Admins in terms of management permissions, application scenarios, and supported features, helping you choose the appropriate admin role for efficient management.
Application Scenarios
Regular Admins and App Admins have different management permissions:
Regular Admins: Can manage specified apps, departments, and members based on assigned permissions.
App Admins: Can have full management permissions for a specific app.
Both can manage specific apps, but their management scopes are different. The following scenarios explain which admin role to assign based on your permission requirements.
1.Managing Resources Within a Single App
If a member only needs full management permissions for resources within a specific app, such as forms, dashboards, Data Factory, and Automation Pro, assign the member as an App Admin.
For example: In a sales team, the supervisor manages sales targets and team members, while the team leader builds and maintains sales reports and dashboards. In this case, you can assign the team leader as an App Admin to manage resources within the app.
2.Managing App Admin Groups
If a member needs to add, modify, or delete App Admin Groups, including assigning App Admins and form-level management permissions, assign the member as a Regular Admin with the required app management permissions.
For example: A company creates a separate app for its finance department. The finance supervisor needs to assign management permissions for different business forms to specific members, allowing them to design, maintain, and manage those forms.
In contrast, App Admins cannot view or manage App Admin Groups in the app management settings. Therefore, they cannot assign form or dashboard design permissions to other members through App Admin Groups.
3.Adding or Deleting Apps
If a member needs to create new apps or delete apps they have permission to manage, assign the member as a Regular Admin and enable the Add/Delete Apps permission.
For example:
A department needs to create multiple apps based on its business requirements without requesting approval from Super Admins each time.
IT staff may install and modify multiple official app templates when building an app, then keep the most suitable one and delete the others.
If members should not be allowed to add or delete apps, you can assign them as App Admins or disable the Add/Delete Apps permission for Regular Admins.
For example: Some companies have strict permission management policies. Super Admins create apps and assign them to different departments, while department managers are responsible only for maintaining the assigned apps.
4.Managing Contacts
If a member needs visibility or management permissions for specific or all objects in Contacts, assign the appropriate Contacts management permissions to a Regular Admin.
For example: When a company's organizational structure changes, such as when a new department is created, the HR manager needs to update the corresponding departments and members in Contacts.
5.Viewing Statistics and Operation Logs
If a member needs to view usage statistics for the apps they manage, assign the member as a Regular Admin.
For example: A department manager may need to review app usage and activity records regularly to monitor operations and ensure compliance.
Permission Comparison
The following table compares the permissions of Regular Admins and App Admins.
✅ Supported
☑️ Partially supported
❌ Not supported
Permission | Regular Admin | App Admin |
Manage objects in Contacts, including internal depts/roles and interconnected organizations | ✅ Configurable permissions | ❌ |
View Statistics | ✅ Within the permitted app scope | ❌ |
View enterprise-level Operation Logs | ❌ Requires a separate eligible admin role | ❌ |
Add/delete apps | ✅ Configurable permissions | ❌ |
Manage App Admin Groups | ✅ With the required app management permissions | ❌ |
Access app management settings | ✅ | ☑️ Cannot view or configure App Admin Groups |
Edit app information | ✅ | ✅ With full app management permissions |
Create/edit/delete/copy/move forms, dashboards, and folders | ✅ Within permitted apps | ✅ With full app management permissions |